01Who we are
Massif 348 LLC ("Massif 348", "we", "us") is an air cargo charter brokerage registered in the State of Florida, United States. We arrange carriage by certificated air operators. We do not own or operate aircraft.
This policy explains what information we collect when you contact us or submit a charter request, why we collect it, who we share it with, and what control you have over it.
02What we collect
We only collect information you give us directly. There is no account to create and nothing is required to browse this site.
- Contact details — your name, company, email address and phone number, as supplied in a charter request or in correspondence with us.
- Shipment details — origin and destination, commodity, weight and dimensions, timing, temperature requirements, dangerous goods classification, packaging, and any notes you add.
- Correspondence — emails, call notes and messages exchanged while we quote or arrange a charter.
- Commercial and compliance records — quotes issued, bookings, and the results of the screening described in section 4.
The quote form on this site does not transmit anything to a server. It opens a pre-filled message in your own email application, which you then choose to send. Nothing reaches us until you press send in your own mail client.
03Cookies and analytics
This site sets no cookies, runs no analytics or advertising trackers, and does not build a profile of you. Web fonts are loaded from Google Fonts, which receives your IP address as part of serving those files — that is a technical consequence of the request, not something we collect or store.
If we add analytics in future, this section will be updated before that happens and, where required, consent will be requested.
04Why we use it
- To quote and arrange your shipment — the core purpose. Shipment details are what operators need to price and accept a charter.
- Regulatory and sanctions screening — we screen parties, commodities and destinations against applicable sanctions, export control and dangerous goods requirements before quoting. This is a legal obligation, not optional.
- To communicate with you — responding to requests, providing status updates, and closing out a movement.
- Records and accounting — retaining what we are required to retain for tax, contractual and regulatory purposes.
We do not sell your information, rent it, or use it for advertising. We do not send marketing email to people who have only asked us for a quote.
05Who we share it with
Arranging a charter necessarily means passing shipment details to third parties. When you send us a request, you should expect the relevant details to be shared with:
- Air operators — the certificated carriers we approach for quotes and who ultimately perform the flight.
- Ground handlers, freight forwarders and customs brokers — where required to move, accept or clear the shipment.
- Local agents and partners — outside the Americas we work through established local partners, who receive what they need to handle their part of the movement.
- Authorities — where disclosure is required by customs, aviation, security or law enforcement bodies.
- Professional advisers — accountants, insurers and legal counsel, where relevant to a specific matter.
We share the minimum needed for each party to do its part. We do not pass your contact details to operators for their own marketing.
06International transfers
Air cargo is international by nature. Arranging a movement generally means transferring shipment and contact details to parties in the origin and destination countries and any transit points, which may have different data protection laws than your own. Where a transfer is subject to safeguards under applicable law, we will put those in place.
07How long we keep it
- Requests that did not proceed — kept while the enquiry is live and for a reasonable period afterwards, then deleted.
- Completed movements — transaction, compliance and accounting records are kept for the periods required by tax, customs and aviation regulations in the jurisdictions involved.
- Sanctions screening records — retained as evidence that screening was performed, for the period applicable law requires.
08Your rights
Depending on where you are, you may have the right to ask us to give you a copy of the information we hold about you, correct it if it is wrong, delete it, restrict or object to how we use it, or receive it in a portable format. Residents of the European Economic Area and the United Kingdom, and residents of certain US states including California, have specific statutory rights of this kind.
Write to ops@massif348.com and we will respond within the timeframe the applicable law sets. We may need to verify your identity first.
Some information we cannot delete on request — sanctions screening records, customs filings and accounting records are retained because law requires it, not because we choose to. We will tell you if that applies to your request.
09Security
We use multi-factor authentication, role-based access and reputable business software providers for email, document storage and record keeping. No system is completely secure, and we will not claim otherwise. Please do not send payment card details, bank credentials or government identification numbers by email.
10Children
This is a business-to-business service. It is not directed at children and we do not knowingly collect information from anyone under 16.
11Changes
If we change this policy we will update the date at the top of this page. Material changes affecting how we use information already collected will be communicated to affected parties directly where we can.
12Contact
Questions about this policy, or a request relating to your information: